Operational Excellence

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Operational Excellence

Upland Sales’ experience is key to delivering operational excellence for our clients’ Business Development, Sales, Sales Management, Executive Sales Management, and Marketing teams. Upland Sales evaluates each client’s needs and then matches processes and solutions to best support revenue growth.

Operational Excellence begins with matching the right solutions to your company’s requirements

Operational Excellence is the science of streamlining processes and operations within the sales organization. Sales Operation Excellence is much more complicated than just introducing a Customer Relationship Management (CRM) software solution.

Change Management especially within the Sales Team is the critical piece of the puzzle. All humans tend to be afraid or leery of change. Change Management isn’t just demanding change of convincing your sales team.

You must design your Sales Operations in a manner that will support and deliver assistance to your sales team. Your sales team will embrace Sales Automation only once they see real not perceive value from that automation.

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Sales Operation Excellence

Our goal is to automate task that generates pain points for your sales team. By doing so they will thank you and embrace new sales tools and approaches.

Pay careful attention to self-inflicted processes or tasks which were added in the past and do not bring value to your team. Work towards eliminating those tasks and process which add little or no value to your organization.

The K.I.S.S. method works very well in this stage. Simplifying your Sales Operations towards increasing face forward time with clients or potential clients should be your goal.

Integration of Technology and Humans

Sales Operations Excellence must include the human aspects of the processes put in place. With this in mind, a Sales Leader must take into account those processes and determine how best to deliver sales processes.

Change management for human based task require individuals to understand the Why, What and How of tasks and processes. Then those processes must be implemented by rigorous and frequent training.

How Do You Make It Stick

Making the human and automated processes and task stick within your organization is ultimately the responsibility of its leaders. The expression “You can not expect if you don’t inspect” applies in the situation. Inspect by paying attention to the details and making it very known by your actions that you are doing so.

Find ways to publicly reward those who are early em bracers of the changes. Then privately coach those who are struggling. Make certain to ask them why they believe they are struggle, then ask them what you can do to help them improve.

Operational Excellence

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